Search Results for: mindset

5 Things Sales Managers Should Be Doing To Help Scale The Company (But probably aren’t!)

 

 

1. Debrief Salespeople Weekly

The sales manager should have a standing meeting with each salesperson each week. It should be on the calendar and be considered inviolate except in unusual circumstances. The purpose of the meeting to hold the salesperson accountable and to provide an opportunity for targeted coaching to help the salesperson grow. In my experience fewer than 25% of sales managers do this on a regular basis. Request the free reports by clicking the green button below and learn the 5 major self-limiting beliefs that salespeople have which limit their effectiveness.

2. Work to Eliminate Self-Limiting Beliefs of the salespeople

 Sales managers must identify and work to change or eliminate the self-limiting beliefs of their salespeople. Success of a salesperson has more to do with their belief systems than with any other single factor. Everyone has firmly held convictions about the way things are, or at least should be.                     https://optimalsalesperson.com/wp-content/uploads/2016/10/mindset5212.pngOnly 26% of salespeople have the belief systems strong enough to be successful in today’s selling environment. Fewer than 5% of sales managers are even aware of the existence of self-limiting beliefs. Even fewer spend any time working on eliminating or changing them. This fact places a severe limit on the sales manager’s ability to grow the sales team.

 

 

3. Manage the Pipeline Correctly

 

The two most prominent methods sales managers use to forecast future sales are the quasi-scientific expected value method (using estimated projected closing percentages) and the totally unscientific ‘gut feel” method.  In most cases, neither is very accurate. Managing the pipeline and reporting it accurately may be the part of the sales manager’s job description which most drives a CEO to distraction.

CEO’s need accuracy in the sales forecasts to effectively plan inventory, personnel requirements, and a variety of other parts of the business. Yet sales managers continue to deliver inaccurate forecasts or no forecasts at all. Click the Green button below and order the detailed report to learn more about how to make forecasting more accurate.

 

4.Let Salespeople Fail

 

You learn more from mistakes than from your successes. Yet sales managers make the mistake of never letting a salesperson fail. They rescue them by attending all of the important sales calls. They act as the “super closer” on big deals.  If you never take the training wheels off, you never learn to ride a two wheeled bike. Sales

managers typically are reluctant to let the salespeople fail even on little sales. Hence, they are ineffective at managing the salesperson through the growth process to get them to the next level. Learning from small failures and applying the lessons learned is how we all grow. Avoiding small failures is also avoiding the lessons learned which will be needed on larger deals.

5. Track Sales Activity

 

Sales managers generally have sales goals (quotas) assigned to each person but they rarely set goals for how much sales activity must be done to reach those goals. Sometimes they have a standard for activity such as 2 face-to-face appointments per day. But, even in that case, the standard has little to do with the goal or with the skill level of the salesperson.

Only about 1 in 20 sales managers have set activity goals for their people that are related to the goals they are committed to reach. And fewer than half of those (maybe 2%) actually track the sales activity on a day to day basis. Remember that “what gets measured gets done”.  If you don’t hold salespeople accountable to the activity then there is a good chance it won’t get done, sales targets will be missed and growth of both the individual and the company will be stunted. Get the free Sales management Report below for more details on what and how to track activity.

                 

See it the prospect’s way

lensProspects have the right perspective on things. At least as far as they are concerned. And since they hold the purse strings, that is all that matters when it comes to making the sale. They may actually be totally wrong. But from their perspective, they are right. It is usually futile and (a losing sales practice) to try to logic them out of their perspective. A better strategy is to attempt to understand exactly how they see it, then ask them questions in such a way as to allow them to come to their own conclusion … the one that you want them to get to. That is the essence of consultative selling. It all starts with a mindset that it is imperative to “See it the prospect’s way”.

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2 REASONS NOT TO WORRY ABOUT BEING “PUSHY”

iStock_000018113199_SmallYou should never worry about this. In all the years I have been training and coaching salespeople, I have never had anyone ask me to teach them to be “pushy”. However, I have had countless salespeople refuse to use a sales technique because they feared it made them sound “pushy”. No one likes a pushy salesperson and no one wants to be that person. Here’s is why you should never worry about it.

  1. “Pushy” is a relative term. What appears pushy to you may not be so to the person you are talking to. It depends on two things. The first thing is your belief systems. If you think it is not OK to ask a detailed question about why a person thinks they need something, then any detailed “why” question will seem inappropriately pushy to you. But if my belief is that I have to know why they need it because it will affect the solution I offer then, I don’t see it as a pushy question. I see it as a necessary and credibility generating question. The second is they way the question is asked. If you ask with humility, sincerity, a yearning for truth, and confusion in your voice it will seldom be taken as pushy. If you ask arrogantly then no matter what you ask will seem pushy.

 

  1. If you are focused on your product or service and “suggesting” how you can help the prospect this will probably be seen as pushy because you are “pushing”. However, if you spend 95% of your time focused on the prospect and their problem, it won’t be seen as pushy because you are not pushing anything. Doctors aren’t seen as pushy because they spend most of their time diagnosing. Then when they “prescribe” it is seen as a solution and not as a sales pitch. And, as you know, doctors sell a lot of medical services.

If you have the right attitude and the right sales approach you never have to worry about being pushy. Here is an excerpt from a recent workshop that helps explain it.

If you have the right attitude and the right sales approach you never have to worry about being pushy. Here is an excerpt from a recent workshop that helps explain it.

3 ways to break out of a sales slump

slumpSlumps can be devastating. Your goals are in jeopardy you can become depressed and they can become self-perpetuating. Some people get in a slump and never get out, effectively establishing a new and much lower level of performance. Follow these three steps and any slump you get into will be short lived and you will soon be back on your way to achieving your financial goals.

  1. CHANGE YOUR ACTIVITY LEVEL – Make more calls. Slumps affect your outlook, expectation of success and your mindset. All three will have the effect of depressing the number of call you make. I bet if you check your activity in the slump period it is lower than normal. So Pick up the phone and make some calls. Call new people. Call old prospects. Call clients. Call old clients. Get out or the office and go see people. You will feel better about yourself and even at lower closing rates your sales will go up.
  2. CHANGE THE SCENERY – Call higher in the organizations than you are used to calling. You may be out of your comfort zone but you will get different questions, different levels of problems to discuss and they may actually have authority to move forward where your regular contact did not.
  3. CHANGE YOUR QUESTIONS – Ask new and different questions. Ask questions you have been avoiding. New questions mean different conversations which will inevitably lead to different outcomes.

Believe it or not slumps are mostly a mindset problem. Change your mindset and the slump will end. A famous baseball player once answered a reporter’s question about his slump with the following “What slump! I am not in a slump! I may not be getting hits right now but I am not in a slump!” He went on to set records for hitting because in his mind (and reality) he was never in a slump

Sell Yourself First

Your beliefs make all of the difference on a sales call. Generally, when people bring up this topic they are talking about believing in your product. I take belief in your product as a given. If you don’t believe in the product or service you are selling, there is no way you will be able to convince a prospect to buy it. I am not talking about belief in your product here. What I mean is that your mindset has to be properly aligned with what you are trying to accomplish on the sales call if you are to be successful.

Let’s take a first call for an example. Usually on the first call the goal is to qualify the prospect to see if it makes any sense for us to pursue this prospect. Let us assume that our sales process demands that we discuss money after we determine that they have a problem we can solve. In that case, we must make sure that before we go on the call that we are convinced that we have an absolute right to ask how much the prospect wants to spend and we must expect to get some indication of the size of the project in monetary terms. The reason our mindset is important is that 93% of what we communicate is non-verbal and comes through our tonality and body language. Our belief and our question must be in alignment or we will not get the answer we are looking for and that we deserve.

Let’s just say that we have a weak salesperson that goes on the sales call and knows he must ask the money question. However, he doesn’t believe the prospect will tell him. After all, when he is the buyer he never divulges how much he was planning to spend. But since his boss wants him to ask, he asks. “So, Mr. Prospect about how much do you plan to invest in this project?” I can’t convey the tonality with the written word but if his belief is that they won’t tell him his words may say “tell me” but his body language and tonality will say “there is no way you are going to tell me.” the words are worth 7% and the non-verbal part of the communication is worth 93%. What do you think happens? That’s right the prospect says “I’m sorry I can’t tell you.” or “Gee, we really haven’t thought about it in detail yet.” Both statements are half truths at best. The weak salesperson says to himself. “See I knew he wouldn’t tell me. Those sales techniques never work.” And he has another data point to reinforce the belief he went into the call.

The optimal Salesperson® believes he has a right to know how much the prospect is thinking of spending so that he can be sure they are on the same page. if he is at first rebuffed when he asks he has other moves he can make and won’t leave until he gets a number. The actual words are not as important as the belief that the prospect will tell him. When you are totally congruent (meaning that your question and your beliefs align) the prospect will answer the question. So if you are not getting the answers yo want to the questions you ask maybe its your beliefs that are the problem. Your first task is to sell yourself on the idea that you have a right to know the answer.

Raise Expectations Improve Performance

Expectations are powerful. From birth we are subject to them. We are expected to roll over, crawl, walk, babble, talk and eat with utensils on a somewhat rigid schedule. If we are not on schedule, parents, doctors and specialists intervene to see what is going wrong. As we get older we are expected to act in a certain way by our parents, our friends, teachers and coaches. Some parents expect their kids to be doctors; some expect them to be craftsmen or politicians. If we decide to do other than what is expected of us, then usually there is stress involved as we try to break free from the expectation. Unfortunately this trend continues into adulthood. We absorb expectations unconsciously from the world around us. Consequently we have a certain belief about what is possible and that belief is based on our everyday experience of the world. The Optimal Salesperson® has high expectations for his or her performance.

We bring this process to our job as salesperson. We have a certain belief about how much we can earn and how much can be sold in a given year. We tell ourselves that these beliefs are reality based on the actual data. For proof we say things like: “The average salesperson in this industry makes $95,000. I think I am a little better than average so I am doing well at $105,000.” When I suggest to a salesperson who has that mindset that they should be able to earn $200,000, they explain how I don’t understand the industry, or reality or what the obstacles are that prevent that from being possible. If I point out that someone in another company is doing it, they politely explain that her situation is different because of some factor real or imagined. The Optimal Salesperson® focuses on the possibilities not the obstacles.

No one becomes a champion by accident. In every World Series or Super Bowl winning locker room the winners say “We set this as a goal at the beginning of the year. No one else believed in us, but we believed on ourselves and in each other.” You never hear the winners say “We don’t know how we got here. We never actually thought we would get this far. We would have been happy to win half of our games.” So take a lesson from that. If you are failing, expect to succeed. If you are succeeding expect to excel. And if you excel, expect to dominate. If you dominate you already do what I suggest in this article. Napoleon Hill said it best 65 years ago “Whatever the mind can conceive and believe it can achieve.” The trick is to set your expectation high and then believe that it is possible. Once you do that you have been trained since birth to achieve that expectation.

When should you discuss money on a sales call?

This is always a touchy subject and there is always pushback when I suggest what you should do. In this article I will give you the answer right away; I will explain why you should do it; then I will explain why you will feel resistance to doing it.

You should discuss money with some level of specificity early in the sales cycle and almost without exception on the first call. This is obviously true in a one call close situation, but it is just as true for long cycle complex sales as well. I had a client last week who was finally converted to amending his sales process to talking money on the first call. He had a two call situation and he did not discuss money at the first meeting. He had a prospect with a seemingly compelling reason to move forward and he was excited to set a second meeting with him to explain the service he was selling, go over the price, and close the deal. It seemed like a sure sale. You probably guessed by now that when he got to the second meeting went through the presentation and got to the close, the prospect had no money at all. He was just starting out as a realtor and had gone through all of his start up capital and was living hand to mouth hoping for his next client to come along and keep him in the business for another month or two. Watch the video that goes with this article for a similar example in a long cycle high dollar deal. Prospects have problems and they like looking at new exciting ways to solve them. It is for that very reason that you must talk about money to make sure they are qualified for you to spend your precious time and corporate resources on. If you don’t, your pipeline will be bloated with unqualified prospects and your forecasts will be extremely unreliable and your closing rate will be low.

If you are feeling resistance to doing it, it might be because you are one of the 65% of salespeople who have a money weakness meaning that they are uncomfortable talking about money. It might also be that since discussing money early seems a little aggressive you are afraid of upsetting the prospect. If that is true then you are one of the 42% of salespeople who have too much need for approval. Need for approval means you are more worried about whether the prospect likes you than whether or not they do business with you. These are two of the five hidden obstacles to sales success. If you are feeling any pushback at all buy my book Attributes of The Optimal Salesperson® How to master the mindset of Sales Superstars and Overachievers wherein I discuss these weaknesses in more depth and tell you how to overcome them.

To get more sales tips click here to sign up for the free OPTMAL SELLING™ weekly video sales tip.

Dan Caramanico is a salesforce development expert and he is the author of Attributes of The Optimal Salesperson® One of Selling power’s top ten books for 2010 and Optimal Selling, Sales Conversations of the Optimal Salesperson.

Relax

Have you ever over-prepared for a sales call? When you do you tend to over-think everything. You go into the call worrying about what you will say. You worry about what the prospects will say and how you will react. You start to choreograph the call by thinking “I’ll say this then he’ll say that. Then I will come back with …”. The problem is that you do your part but the prospect does not have a script. So, pretty soon you are “off script” and you are lost. Your plan for the call goes awry and you end up not making the impression you were hoping for.

This is a terrible mindset to take with you on a sales call. You are internally focused and not focused enough on what the prospect is saying. You will miss the cues the prospect gives you and you will fail to get to the prospect’s compelling reason to buy. So, the solution is to relax on the call and have a conversation with the prospect about what issues and problems they have which you can address. Don’t worry about anything else. Let me address a couple of the things salespeople tend to obsess about on sales calls that prevent them from relaxing.

SALES TECHNIQUES – I teach them but they are overrated by most salespeople. The fact is you should not worry or even think about techniques on the call.  If you have internalized the technique it will be there when you need it without you having to consciously think about it. If you don’t have it internalized yet, concentrating on it will not make it be there when you need it and you will most likely miss other important stuff while you are concentrating on looking for a place to use the technique.

PRODUCT KNOWLEDGE – Salespeople who worry about this are definitely focused on the wrong part of the problem. If you are worried about how much you know, then chances are you are looking for a place to tell the prospect what you know to either impress them or to convince them you have the best product or service. That is not why you are there, at least not on the first call. You are there to determine whether they have a problem that you can fix, and whether they have enough of a compelling reason to address the problem at this time and enough money to hire you to address it. You do not need a lot of product knowledge to do that. Anyone with at least a few weeks on the job should know what problems they are looking for. If they have a big enough problem with enough motivation and money to move forward, then you can bring an expert back to explain how you can do all of that. So, there is no need to worry about product knowledge.

The moral of this story is RELAX! Worrying and obsessing on sales calls is counterproductive. Simplify your life. Learn what problem you are looking for. Then go have conversations with some nice people who may have those problems. This approach will be much more fun, and, as a bonus, your sales will increase dramatically.

When Should You Discuss Money on A Sales Call?

This is always a touchy subject and there is always pushback when I suggest what you should do.  In this article I will give you the answer right away; I will explain why you should do it; then I will explain why you will feel resistance to doing it.
You should discuss money with some level of specificity early in the sales cycle and almost without exception on the first call. This is obviously true in a one call close situation, but it is just as true for long cycle complex sales as well. I had a client last week who was finally converted to amending his sales process to talking money on the first call. He had a two call situation and he did not discuss money at the first meeting. He had a prospect with a seemingly compelling reason to move forward and he was excited to set a second meeting with him to explain the service he was selling, go over the price, and close the deal. It seemed like a sure sale. You probably guessed by now that when he got to the second meeting went through the presentation and got to the close, the prospect had no money at all. He was just starting out as a realtor and had gone through all of his start up capital and was living hand to mouth hoping for his next client to come along and keep him in the business for another month or two. Watch the video that goes with this article for a similar example in a long cycle high dollar deal. Prospects have problems and they like looking at new exciting ways to solve them. It is for that very reason that you must talk about money to make sure they are qualified for you to spend your precious time and corporate resources on. If you don’t, your pipeline will be bloated with unqualified prospects and your forecasts will be extremely unreliable and your closing rate will be low.

If you are feeling resistance to doing it, it might be because you are one of the 65% of salespeople who have a money weakness meaning that they are uncomfortable talking about money. It might also be that since discussing money early seems a little aggressive you are afraid of upsetting the prospect. If that is true then you are one of the 42% of salespeople who have too much need for approval. Need for approval means you are more worried about whether the prospect likes you than whether or not they do business with you. These are two of the five hidden obstacles to sales success. If you are feeling any pushback at all buy my book Attributes of The Optimal Salesperson® How to master the mindset of Sales Superstars and Overachievers  wherein I discuss these weaknesses in more depth and tell you how to overcome them.

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