Avoid Confrontation – Lose Sales

I am not talking about an arrogant confrontational communication style that many people use quite naturally. I am talking about salespeople who avoid confrontation of all types at all times. Salespeople who are always totally agreeable come across as weak and more importantly waste a lot of time with unqualified prospects. Here are two occasions when you need to confront a prospect:

1. When the prospect contradicts himself subtly as follows: “Our operations department is losing money.” … Five minutes later, “We are happy with the way things are.” This example is rather blatant and it is obvious that you need to confront the prospect by saying “… I guess I don’t understand how you can be happy when you are losing money.” Blatant as the example is, salespeople let the prospects slide with contradictions like this every day.

2. When the prospect says something mildly positive about your product or service; such as “What you have looks very interesting.” If you take that and keep moving, you will soon find yourself writing a quote for an unqualified prospect. The optimal salesperson pushes back with “really, … why?”.

Both of these examples are mild forms of confrontation and yet they will change the nature of the conversation, yield prospects that are more qualified or eliminate them before you have a chance to waste any time or money on them. This 1-minute video will show you how a healthy dose of skepticism is invaluable.

Priority 1 for Sales People

No! It is not closing business. No! It is not qualifying prospects. These are very important and are of course how salespeople are ultimately paid. However, the number one priority for sales people is prospecting … Building a pipeline. Put enough people in your pipeline and no matter how bad you are at the qualifying and closing you will hit your goal. Yes, I know that if you are better at qualifying and closing you need fewer prospects. However, the secret to success in sales is consistent daily prospecting; not wild periods of activity interspersed with long periods of doing nothing. I would rather be a master prospector than be a master closer and have no one to work my magic on!

Here is a one-minute video that speaks to this topic.

No Thinking on Sales Call

Most salespeople spend too much time thinking when in front of a prospect. I am not suggesting that you turn your brain off. But if you are strategizing on the fly about your next move, analyzing what the prospect just said, or thinking about how to solve the problem, you are not listening to what the prospect is saying and you will miss clues or indications that you should follow up with a question. So don’t think! Stay present with the prospect and you will get more and deeper information. click the link to see a short video on the subject.

Never Call on Purchasing Agents

… unless, of course, you are selling something for their own personal use. Here is why:
• Their incentive is to save money. i.e. reduce your price
• They don’t know much about the use of the product or service beyond what is written in the specifications.
• They don’t know anything about the problem your product or service is designed to fix.
• Your value proposition is lost on them
• Once you start in the purchasing department, it is virtually impossible to get to the end user without causing the purchasing department to be upset.
They are an important part of the sales process. You will probably end up dealing with the purchasing department. Just don’t start there.

Worst Time To Talk About Money

The worst time to talk about money is after you have delivered the proposal or quote. If the price was too high then you will find yourself backpedaling as you deal with sticker shock. Negotiations will ensue (Hopefully they will … the prospect could just say thanks and disappear!) concessions will be made, margins will slip, time will be lost, credibility will be harmed or else the prospect will just go somewhere else. If the price is too low … you may never know about it. However, you will have left money on the table. If you gave the goldilocks price (just right) … consider yourself lucky. The best policy is to discuss money before you ever sit down to write the quote or proposal. None of the problems above will happen and you will be goldilocks every time. Here is a one-minute video that expands on the point.

What Is The Ultimate Salesperson?

 

The Optimal Salesperson® is a professional who consistently achieves ever increasing sales goals with ever decreasing effort. In short,the Optimal Salesperson® is characterized by effortless high performance. Optimal salesperson status is a quest not a designation or a badge.

The Optimal Salesperson® has specific written goals for life for the next 5 years and for the current year, quarter month and week. She is motivated to achieve those goals because they mean something to her or to her family or because she is driven to succeed and sales are the yardstick. The Optimal Salesperson® knows exactly how much sales activity must be accomplished to achieve his goals. He has an effective sales process he uses consistently, and a repertoire of sales skills to make his sales system work. And, like all professionals, he constantly seeks to upgrade those skills by working on his “game” in his off times when he is not in the “game”.

The Optimal Salesperson® realizes that she has hidden weaknesses and belief systems that will render her sales process and skills less effective than she would like. The Optimal Salesperson® therefore constantly seeks to identify what those belief systems are, and works tirelessly to overcome those hidden weaknesses by putting the emotional effort in which is required to overcome them.

The Optimal Salesperson® realizes that every time he overcomes a hidden weakness, the effort to achieve a particular sales level decreases, his comfort zone expands, more is possible, and more emotional effort is available for family and the pursuit of happiness outside of sales. Thus the Optimal Salesperson® creates a virtuous cycle for him or herself and family.

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