Archives for October 2016

Never Say “Trust Me”

 

Trust is important in Sales. However, one way to way to hinder your ability to develop trust is to use the phrase “trust me”. the immediate reaction of most people when they hear that is to ask themselves “why is he saying that?” the best way to develop trust is to be honest and authentic. Have a conversation with the prospect and you will develop trust naturally. Trust is something you earn. It grows over time. It is not something you have to ask for. And if you have to ask for it, your prospect may become suspicious of your motives.

 

5 Things Sales Managers Should Be Doing To Help Scale The Company (But probably aren’t!)

 

 

1. Debrief Salespeople Weekly

The sales manager should have a standing meeting with each salesperson each week. It should be on the calendar and be considered inviolate except in unusual circumstances. The purpose of the meeting to hold the salesperson accountable and to provide an opportunity for targeted coaching to help the salesperson grow. In my experience fewer than 25% of sales managers do this on a regular basis. Request the free reports by clicking the green button below and learn the 5 major self-limiting beliefs that salespeople have which limit their effectiveness.

2. Work to Eliminate Self-Limiting Beliefs of the salespeople

 Sales managers must identify and work to change or eliminate the self-limiting beliefs of their salespeople. Success of a salesperson has more to do with their belief systems than with any other single factor. Everyone has firmly held convictions about the way things are, or at least should be.                     https://optimalsalesperson.com/wp-content/uploads/2016/10/mindset5212.pngOnly 26% of salespeople have the belief systems strong enough to be successful in today’s selling environment. Fewer than 5% of sales managers are even aware of the existence of self-limiting beliefs. Even fewer spend any time working on eliminating or changing them. This fact places a severe limit on the sales manager’s ability to grow the sales team.

 

 

3. Manage the Pipeline Correctly

 

The two most prominent methods sales managers use to forecast future sales are the quasi-scientific expected value method (using estimated projected closing percentages) and the totally unscientific ‘gut feel” method.  In most cases, neither is very accurate. Managing the pipeline and reporting it accurately may be the part of the sales manager’s job description which most drives a CEO to distraction.

CEO’s need accuracy in the sales forecasts to effectively plan inventory, personnel requirements, and a variety of other parts of the business. Yet sales managers continue to deliver inaccurate forecasts or no forecasts at all. Click the Green button below and order the detailed report to learn more about how to make forecasting more accurate.

 

4.Let Salespeople Fail

 

You learn more from mistakes than from your successes. Yet sales managers make the mistake of never letting a salesperson fail. They rescue them by attending all of the important sales calls. They act as the “super closer” on big deals.  If you never take the training wheels off, you never learn to ride a two wheeled bike. Sales

managers typically are reluctant to let the salespeople fail even on little sales. Hence, they are ineffective at managing the salesperson through the growth process to get them to the next level. Learning from small failures and applying the lessons learned is how we all grow. Avoiding small failures is also avoiding the lessons learned which will be needed on larger deals.

5. Track Sales Activity

 

Sales managers generally have sales goals (quotas) assigned to each person but they rarely set goals for how much sales activity must be done to reach those goals. Sometimes they have a standard for activity such as 2 face-to-face appointments per day. But, even in that case, the standard has little to do with the goal or with the skill level of the salesperson.

Only about 1 in 20 sales managers have set activity goals for their people that are related to the goals they are committed to reach. And fewer than half of those (maybe 2%) actually track the sales activity on a day to day basis. Remember that “what gets measured gets done”.  If you don’t hold salespeople accountable to the activity then there is a good chance it won’t get done, sales targets will be missed and growth of both the individual and the company will be stunted. Get the free Sales management Report below for more details on what and how to track activity.

                 

Look For Personal Pain

Salespeople who only focus on the problem the organization is having can miss the factor that is most likely to motivate the prospect to take action or to authorize purchase of your product or service.  Prospects are motivated by personal pain more than merely a problem that needs to be solved. Personal pain can be defined as how the prospect feels about the problem at hand. The first step is to understand the problem of course. the second step is to uncover how the problem affects the person you are talking to. but the most important step is to get the prospect to share with you how he or she feels about how the consequences of the problem affect their life. A company may be less efficient because of an outdated CRM. However consider two separate situations one in which the VP of Operations is focused on upgrading the manufacturing equipment and another in which the President has just informed him that the slow CRM is costing thousands of dollars in lost sales and told him his job is on the line if he doesn’t get it fixed. In which case does the CRM salesperson have a better chance of making sale? Yet most salespeople fail to uncover the real motivation and focus on show how good the CRM system will perform. The winner will be the one who gets to the real issue – the VP’s job security.

Should You Present First or Last

Every sales trainer has an opinion as to whether you should go first or last when you are making formal presentations to a prospect. Hubspot blog has quoted two psychologists who typically agree with both depending on the situation. This is a very important  finding. The determining factor is time between presentations. The quote below is self-explanatory. Just remember to ask about the timing of the presentations and don’t be afraid to ask for the position that will favor you. I have never had a prospect refuse to honor my request.

Whether you should go first or last depends on one primary factor: The time between the presentations. If you and a competitor are presenting back to back, you should go first because you will shape your potential customer’s perception and create biases that will put your competitor at a disadvantage. Researchers refer to this as the primacy effect, which describes the brain’s tendency to be more influenced by what is presented first than by what is presented later. This is why first impressions are so highly influential. However, if there is some time between the presentations (more than a week), you should go last. This is because the memory of your competitor will fade with the passing of time, while your presentation will be fresh in the buyers’ minds. This increases the likelihood that you’ll be chosen.

blog.hubspot.com

More reasons not to sell by email

THE PROBLEM

I keep saying that you can’t sell by email. Hubspot blog has identified 4 reasons why your time may be wasted sending emails to connect with people. These are in addition to my belief that the primary reason is that email is a way for salespeople to avoid the perceived unpleasantness of prospecting. Hubspot gives these reasons:

1) They’re (prospects) relying on email less.

2) They’re using software to route your messages out of their inbox.

3) They use a separate email alias for web forms.

4) They filter messages containing commonly used sales phrases.

blog.hubspot.com

THE ANSWER

Spend your time developing relationships by prospecting and networking and only send emails to people yo have a relationship with and who tell yo that is an acceptable way to communicate. Even then use email sparingly since you can’t find pain in an email chain. This Video will explain in one minute a little more about why that is so. 

Is Prospecting a High Enough Priority In Your Day?

It is never a crisis to make a sales call. No one ever gets a call saying “I was on your list to cold call today. You didn’t call and I am ticked off about it.” Sales calls get pushed down in priority because proposals, internal meetings, management reports, and even lunch present themselves as higher priorities during the day. If adding new prospects to your pipeline is important to you, then put prospecting time on your calendar and don’t move it, don’t cancel it and don’t forget it. Treat it like an appointment with your biggest prospect – It just may turn out to be just that. 

The Only 4 Outcomes You Can Accept

Eliminate wasted time and increase sales by recognizing that letting prospects “think it over” is not an option.  There are only four acceptable outcomes for any sales call. You either get a “yes” which is a great outcome. Or you get a “no” which is not as great but not as bad as it sounds. You can get the prospect to agree to a clearly delineated action to happen at a specific time in the future. This is also OK they explicitly agree to a specific action at a specific time. Tacit (unspoken) approval of vague actions at a nebulous future date are not acceptable.  If you don’t get one of the first 3 acceptable outcomes then you must get a lesson in what you did wrong. If you don’t learn from your mistakes you are bound to repeat them and you will stunt your growth as a sales professional. If you get  enough lessons and apply them on subsequent calls you will eventually master the profession of selling and become the optimal salesperson and achieve effortless high performance.

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